Support

After-Sales Support for Export Generator and Load Bank Projects

WALT Power provides structured after-sales support for international distributors, EPC contractors, and project buyers.
Our support framework is designed to ensure smooth delivery, reliable operation, and long-term service coordination for exported generator sets and load banks.

This support applies to equipment supplied by WALT Power only.

Warranty Policy

Warranty Policy

Warranty terms are defined by the engine brand and project application

Spare Parts Support

Spare parts available for WALT-supplied equipment only

Technical Support Service

Remote technical guidance for installation and operation

Logistics & Shipment Support

Shipment coordination support for confirmed orders.

Warranty Policy

Warranty terms are defined based on the engine brand, generator configuration, and project application. 

Standard terms include:

  • Standard warranty: 12 months or 1000 operating hours, whichever comes first.
  • Warranty scope is confirmed at the quotation stage.
  • Extended warranty may be available for selected configurations.

Technical Support

Technical support is provided primarily as remote assistance for international projects.

Support scope includes

  • Engine-related components
  • Alternator and control system parts
  • Load bank components
  • Preventive maintenance consumables.

Spare Parts Support

Spare parts support is exclusively for WALT-supplied equipment only.

  • Engine-related components
  • Alternator and control system parts
  • Load bank components 
  • Spare parts support is not available for third-party equipment.

Logistics & Shipment Support

Logistics assistance is available for confirmed orders only.

We can assess with 

  • Shipment status confirmation
  • Document references support (if available)
  • Delivery coordination communication

Contact Support

For after-sales support inquiries related to warranty, spare parts, technical guidance, or shipment coordination,
Please contact our team with relevant project details.

E-mail: | +86 187 1799 6108 

WhatsApp / Phone: +86 187 1799 6108 

This support page is intended for existing customers and project partners.

Support is provided for the equipment supplied by WALT Power only.